SHIPPING
How long will it take for my order to arrive?
- Home delivery: Delivery within 2 to 4 business days.
- In-store pickup: Select the Sensorial location where you would like to pick up your order.
- Pickup at CityPack or Post Offices
What are the shipping costs?
- Standard shipping PENINSULA: €6.05
- Standard shipping BALEARIC ISLANDS (Menorca, Ibiza, and Mallorca): €10.89
- Standard shipping CEUTA and MELILLA: €10.89
- Standard shipping CANARY ISLANDS: €14.50
- Standard shipping EU: €20.00
Package preparation and shipping
Shipping costs include handling and packing fees, as well as postage costs. We advise you to group all your items in a single order. We cannot combine two different orders, and shipping costs will be applied to each one individually. We are not responsible for any damage your package may suffer after shipment, but we do our best to protect all fragile items.
Transport and delivery information
Shipments are managed through the companies CORREOS and CORREOS EXPRESS.
Your satisfaction is important to us, which is why we strive to process your order as quickly as possible. Please review your shipping details carefully before placing your order.
Orders are shipped and delivered only on business days (Monday to Friday); local and national holidays are excluded, as well as special shipping methods (such as Saturday deliveries, when available). If you have ordered several items, they may be sent in separate boxes at no additional shipping cost. Please note that, occasionally.
Countries we distribute to
When purchasing at https://sensorial.coffee indicate the shipping for addresses.
We distribute to countries within the European Union, although these shipments may occasionally be delayed.
Shipment tracking
You can track your order shipment using the tracking number we will provide by email, from the official Correos website. We will send you the shipping confirmation by email as soon as your order leaves the warehouse.
Check it at: https://www.correos.es/es/es/particulares.
You can also check the status of your order shipment in the "Order Tracking" section under the help tab or at the bottom of the page.
Please note that it may take up to 24 hours before you can check the status of your shipment.
If you have ordered several items, they may be sent in separate boxes at no additional shipping cost.
RETURNS
Can I return all products?
Returns will only be accepted for non-food products, such as coffee makers and merchandise items. Unfortunately, bags of coffee cannot be returned for hygiene and food safety reasons.
What is the return period?
If you are not completely satisfied with your purchase, you can return it to our store within 14 DAYS from the day your order is delivered.
Return conditions
Possible return cases:
1) Non-food products (coffee makers and merchandise)
Per store policy, returns will only be accepted for products not related to food, such as coffee makers and merchandise items. Unfortunately, bags of coffee cannot be returned for hygiene and food safety reasons.
2) The product is defective or has been damaged during transport
In the event that the product is defective, the user may return it, with the customer assuming shipping costs, or return it to our physical store at C/Llull 199 in Barcelona. Sensorial Coffee Roasters will proceed to reship the replacement product at no additional cost to the customer. You only need to communicate the incident to shop@sensorial.coffee.
In cases of significant and visible damage caused to the packaging of the goods during transport, it is highly recommended that the customer note the issues on the carrier's delivery note (it is even recommended to take a photo) and notify us at shop@sensorial.coffee as soon as possible.
3) Withdrawal
According to Spanish legislation, the customer has the right of withdrawal, which allows them to return the product if it does not meet their expectations. This right can be exercised within a maximum period of 14 calendar days from its receipt. However, if the product has been opened, the right of withdrawal does not apply, according to article 103 of Royal Legislative Decree 1/2007. The refund will be made once the condition of the product has been verified, within the following 14 calendar days, using the same means of payment used. Return costs, including shipping, will be borne by the buyer.
Return shipping instructions
Complete the printed return form included on the delivery note or contact us if you need help. Make sure to pack the items securely in the original order box or suitable packaging. Use the return label provided inside the original box. Items must be taken to a Correos drop-off point within 14 days of receipt. Once we receive your return, we will process it within 1 to 5 business days and notify you by email when the credit has been issued. It is recommended to use the same procedure and transport company to facilitate tracking and ensure shipping.
Sensorial Coffee Roasters will not be responsible for any refund or compensation in case of loss, theft, tampering, or damage to returned packages.
How is my order refunded?
We will issue the corresponding refund once it has been verified that the product is in perfect condition and has not undergone any modifications.
We issue the refund through the same payment method used for the original purchase. In the event that your order had additional transport and/or payment method costs, these amounts will not be refunded. Only the amount of the returned products will be refunded.
Last update: March 26, 2024.