Shipping policy
SHIPPING
How long will it take for my order to arrive?
- Home delivery: Delivery within 2 to 4 working days.
- In-store pickup: Come and pick up your order at the Sensorial Coffee physical shop, located at calle Llull 199, bajos 08005 Barcelona.
- Pickup at Correos post offices
How much does shipping cost?
Shipping costs are calculated automatically during the purchase process based on the delivery address, the weight and the characteristics of the order.
The shipping amount shown at checkout, before you complete your purchase, is final and is displayed together with the rest of the order amount.
Shipping costs may vary depending on the destination, the type of product and the conditions applicable to the order. The corresponding cost will always be shown clearly before you confirm and make the payment.
Parcel preparation and shipping
Shipping costs include handling and packing costs, as well as postal charges. We advise you to group all your items in a single order. We cannot combine two different orders, and shipping costs will be applied to each one individually. We are not responsible for any damage your parcel may suffer after shipping, but we do everything possible to protect all fragile items.
Transport and delivery information
Shipments are handled by the companies CORREOS and DHL (Europe).
Your satisfaction is important to us, which is why we strive to process your order as quickly as possible. Please check your shipping details carefully before placing your order.
Orders are shipped and delivered on working days only (Monday to Friday); local and national public holidays are excluded, as are special shipping methods (such as Saturday deliveries, where available). If you have ordered several items, they may be shipped in separate boxes at no additional shipping cost. Please note that, occasionally.
Countries we ship to
When buying at https://sensorial.coffee indicate the shipping for addresses.
We ship to countries within the European Union, although these shipments may be delayed.
Shipment tracking
You can track your order’s shipment using the tracking number we will send you by email, on the official Correos website. We will send you the shipping confirmation by email as soon as your order leaves the warehouse.
Check it at: https://www.correos.es/es/es/particulares.
You can also check the shipping status of your order in the “Order Tracking” section of the help area or at the bottom of the page.
Please note that it may take up to 24 hours before you can check the status of your shipment.
If you have ordered several items, they may be shipped in separate boxes at no additional shipping cost.
RETURNS
Can I return all products?
Only returns of non-food products, such as coffee makers and merchandise, will be accepted. Unfortunately, bags of coffee cannot be returned for hygiene and food safety reasons.
What is the return period?
If you are not completely satisfied with your purchase, you can return it to our shop within 14 DAYS from the day your order is delivered to you.
Return conditions
Possible return cases:
1) Non-food products (coffee makers and merchandise)
As a matter of shop policy, only returns of non-food products, such as coffee makers and merchandise, will be accepted. Unfortunately, bags of coffee cannot be returned for hygiene and food safety reasons.
2) The product is defective or has been damaged during transport
If the product is defective, the user may return it, with the customer bearing the shipping costs, or return it to our physical shop at C/Llull 199 in Barcelona. Sensorial Coffee Roasters will resend the replacement product at no additional cost to the customer. You only need to report your issue to us at shop@sensorial.coffee.
In cases of significant and visible damage to the packaging of the goods during transport, it is strongly recommended that the customer note the incidents on the carrier’s delivery note (it is even advisable to take a photo) and notify us at shop@sensorial.coffee as soon as possible.
3) Withdrawal
Under Spanish law, the customer has the right of withdrawal, which allows them to return the product if it does not meet their expectations. This right may be exercised within a maximum period of 14 calendar days from receipt. However, if the product has been opened, the right of withdrawal does not apply, in accordance with Article 103 of Royal Legislative Decree 1/2007. The refund will be made once the condition of the product has been checked, within the following 14 calendar days, using the same means of payment that was used. Return costs, including shipping costs, shall be borne by the buyer.
Return shipping instructions
Fill in the printed return form included with the delivery note or contact us if you need help. Make sure you pack the items securely in the original order box or in suitable packaging. Use the return label provided inside the original box. Items must be taken to a Correos drop-off point within 14 days of receipt. Once we receive your return, we will process it within 1 to 5 working days and notify you by email when the credit has been issued. It is recommended to use the same procedure and transport company to facilitate tracking and secure the carriage.
Sensorial Coffee Roasters will not be liable for refunds or compensation in the event of loss, theft, tampering or damage to returned parcels.
How is my order refunded?
We will issue the corresponding refund once we have checked that the product is in perfect condition and has not been modified.
We make the refund using the same payment method used for the original purchase. If your order had additional transport and/or payment method charges, these amounts will not be refunded. Only the amount of the returned products will be refunded.
Last updated: 26 March 2024.