Cancellation policy

Some items in our shop may be offered as a subscription, a pre-order or try before you buy. This cancellation policy sets out how you can change or cancel these types of purchases.
Subscriptions
When you purchase a subscription, you will receive recurring deliveries. These are based on the length of the subscription and the frequency you select.
Your payment details will be stored securely and you will be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may renew automatically at the end of their term. If you do not wish to renew a subscription, you can cancel it.
If you wish to cancel or modify your subscription, you can do so at any time. Order confirmation emails contain links to your order. From there, you can manage your subscription.
See our returns policy for more information about returns and refunds.
Pre-orders
When you buy a pre-order, you are buying a product that is out of stock or will soon be available, but is not yet in inventory. We may collect no payment or collect a partial deposit at the time of payment, store your payment method and then process and collect the full payment or the remaining payment at a future date.
You can cancel a partially paid pre-order that has not been prepared. If the order has already been prepared, you cannot cancel it, but you can request a full or partial refund. See our returns policy for more information about returns and refunds.